Satisfaction Guaranteed: Our Return Policy

We are dedicated to serving our customers and are committed to your satisfaction. We offer a 100% refund on unused merchandise, excluding any shipping and handling costs; however, we are unable to accept returns on custom modifications, or on any special order item (any item or style not listed on our website). At our discretion, any discounts or free shipping applied to your original order may be deducted from your return credit, with a minimum deduction of $15 (so, for example, if we provided free shipping on your order and you returned some items, we would issue a credit to you for the price you paid for the returned merchandise, but we would deduct the greater of what we actually paid in shipping or $15.00). Items must be returned within 15 days of delivery in new condition, be uninstalled, and have all of the original packaging. We do not accept returns on light bulbs.

Returns require prior authorization (in the form of an RMA number) which can be requested by e-mailing RMA@LMatters.com.  Items must be received by us within 10 calendar days from when we issue the RMA or you will not receive any credit for your return.  Be sure to include a description of the items you would like to return, the original order number and the reason for return in your message.  We cannot accept returns without an RMA, so be sure to contact us before sending anything back.  Products may be repaired or exchanged for replacements during the manufacturer's warranty period; contact us for warranty policies of any manufacturer we carry.

Shipping & Processing Charges

For orders less than $50, UPS ground shipping will be offered at $15.00. Items are generally in stock, allowing us to ship soon after your order is placed, although we do not ship on weekends or holidays. Items are shipped from the warehouse closest to your mailing address that has the item in stock. Large orders may be shipped by freight at our discretion.

For orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands and Canada: you will be assessed a placeholder shipping fee of $40 per item. We will then forward an email to you with an accurate shipping quote for your order and we will contact you to obtain approval prior to shipping.